Many organization struggle with inefficiencies and missing agility due to high variation of processes, e.g. the same maintenance service is carried out differently in different country subsidiaries. In order to overcome this it is necessary to measure the existing degree of standardization and define the target value.
But what's the best way to measuring standardization?
Mathias Kirchmer
Here some related questions: On which level of detail to you measure standardization and how? How do you distinguish between mandatory process variants, e.g. due to legal requirements, and optional variants? How can a process standardization index look like?
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