for testing customer experiences in Public and Private hospital care: I am in bit confusion with the validation to use the tool for the research in between the EXQ and other tools HCSQ, PubHosQual, CX, CXQ, PAD Model, PADPoM, EXQUAL, E-S- Qual etc. could you please suggest me how can i clear my understanding?
Customer experience is a new and exciting concept marketing which are being practised in the present business environment and gaining importance in academic field. my this paper may be useful to you
I am currently working on CEM &loyalty in private healthcare in Nigeria using both quantitative and qualitative methods (mixed). From experience in gathering data, people tend to respond to your questionnaire better compare interview. i hope this is useful
attache is an article i read that will be good for u
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