Several terms are used in academia for the services provided by Government institutions and departments in urban and rural areas at national, provincial/state or local/district levels.
These terms include public services, civil services, urban services, local services, and municipal services. Is there any overlap among services or clearly divided?
Public service tends to be something a group of people makes an official to work over them for their interest for example the work they do is informal and voluntary. Public service is done to serve the commodity.
Civil service is there to fullfil the intrest of the people. What we are just trying to say is that civil service is a service that is responsible for the proper functioning of a society and it is regulated by the Government. For instance people are used to get paid for the work they do with a handsome amount thus differentiate it from public service where people volunteer to work without being paid. Some argue that civil servants have greater decision making power and civil servants are public servants but not all of them are civil servants therefore the difference between civil and public services remains Scarlett Al.
Municipal services are basic services that residents of a city expect from the municipal to be provided to them in exchange for the taxes which the citizens pay.
The services provided by the government and different from the civil, public and municipal services due to the fact that these bottom three are mostly controlled by the government therefore one can argue that, lets take Zimbabwe for example the civil and public services are poor due to the fact that the local authorities that are responsible for managing the local government don't provide those services , how come a local board buys 5 Land cruisers instead of renovating the sewer system.
Can I recommend a summary article I wrote some time ago ... "Making the difference: quality strategy in the public sector"
Managing Service Quality Volume 9 · Number 1 · 1999 · pp. 47–52
I think you can access the article via ResearchGate. Happy to chat.
Mike
Thank you Mike Donnelly for suggesting me the article. I shall read it.
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