I do agree leadership ha ve  an innate feature.Its never learnt ...but Is with you .Just when you act..and you understand your inborn sense ...Is when youthe moment come , you just know when and how to leader the right path.Thank you friend!

Conflict management skills are good for dealing with difficult people at work. This is a good resource www.crnhq.org 

Dear Curtis,

Thanks for this useful resource

Dear Dr. Celo,

Thanks for your answer