What quality management tools have you used for customer service projects to ensure quality development and delivery?
Book Quality Customer Service: Rekindling the Art of Service to Customers
I would suggest taking looking at Source Forge as they have a number of open source tools/projects available. Simply do a search in the search box. If you find a tool that you like you will be able to download the source code, modify it, and recompile it.
http://sourceforge.net/
As a member of the academe servicing students, the simplest but most often used tools I employ are the Fish bone technique and the Pareto chart (modified into a frequency table). I use them to identify problems and issues during and after enrollment
To start, quality tools needs to be defined and broken down to better understand the overall aspects for customer service projects. Main quality projects need to be completed in a timely manner and with diligent customer satisfaction. Based on this model, quality tools are used to create frameworks such as fishbone diagrams to help signify production research. The fish bone model is one way of breaking down the current model and relocating its goals for achievements. Even with its processes currently operating, a business can alter specific areas to help trigger and influence incentives to help establish quality to the customers view.
https://www.researchgate.net/publication/305627093_Exploring_the_Dimensions_of_Mobile_Banking_Service_Quality_Implications_for_the_Banking_Sector
Article Exploring the Dimensions of Mobile Banking Service Quality: ...
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