The formulation of your question is very abstract. I think you would get better feedback if you become more precise. Of course many companies do use social media channels as ways to yield positive effects on their performance - from an economic perspective but also if you look on product- and brand-related constructs. There are a lot of publications on these topics - also on social media to fight firestorms (e.g. Stefano Pace, Bernardo Balboni & Giacomo Gistri (2017) The effects of social
media on brand attitude and WOM during a brand crisis: Evidences from the Barilla case, Journal of
You need to define a well thought out digital marketing strategy for your firm. Use the big four - Facebook, Twitter, LinkedIn, and Google+. If you can link them to a company website's news page even better. I have attached a link showing how I taught a local gallery to commence a social-media marketing initiative: https://www.slideshare.net/MBCowleyBADipStatDPh/digital-marketing-indigo-artists-51429905