Respected Sir/Mam,

There is an Article with the The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b, it will provide you some literature review as well as direction towards a goal

ln case of logistics service market the findings show significant, although diversified importance of particular types of innovation in the process of building long-term relationships with supply chain members. However, according to my results, the product innovations are the most influential on quality of service.

Thank you Mir. Bhupinder Chahal, for your help can you give me the references of the article. my regards

Article The Role of Innovation and Perceived Service Quality in Crea...

Please check this Article and i am sure that you will be able to get resourceful information from the same.

Regards

Pl ref.

Wu, I. L., & Hsieh, P. J. (2011). Understanding hospital innovation enabled customer-perceived quality of structure, process, and outcome care. Total Quality Management, 22(2), 227-241.

Dachyar, M., & Hananto, L. (2014). Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling method. Management and Technology in Knowledge, Service, Tourism & Hospitality, 1, 41-44.

Sok, P., & O'Cass, A. (2015). Achieving service quality through service innovation exploration–exploitation: the critical role of employee empowerment and slack resources. Journal of Services Marketing.

Schuhmacher, M. C., & Kuester, S. (2012). Identification of lead user characteristics driving the quality of service innovation ideas. Creativity and Innovation Management, 21(4), 427-442.

Parasuraman, A. (2010). Service productivity, quality and innovation. International Journal of Quality and Service Sciences.

Duarte, A. F., Moreira, V. R., Ferraresi, A. A., & Gerhard, A. (2016). Evaluating credit union members’ perception of service quality through service innovation. RAI Revista de Administração e Inovação, 13(4), 242-250.

Dear D A Gayan Nayanajith, thank you very much for your precious help

Thanks for initiating the discussion...

I Agree With D A Gayan Nayanajith