Dear All,
1. If a patient calls a nurse an "Idiot" for obvious reason that she could not understand simple English owing to coming from non-English speaking country and no attempt to understand the basic language but call the security guards with a straight jacket instead when the patient told her clearly to call the Uro Consultant who is 5 minutes away and leaving for the day, is the patient rude then?
The reason for calling the Uro Consultant urgently was to pass an important message by an Infectious Disease Consultant to get urine samples for overnight immediate investigation as the patient has acquired acute pseudomonas UTI infection.
2. Another case is - If a patient has just been given 10 drowsy pills and told to transfer from the bed to a wheelchair for a total transfer to High Dependency Ward but the nurse threw her tantrum by throwing all the bed plugs short of hitting the patients head because she refused to transfer the patient with the bed, is the nurse or patient rude - in that sense?
Appreciate your kind input as the Uro Consultant finds
a. The patient rude and thus non-excusable despite the nurses obvious gross transgress of justice merely because of so-called "team effort".
b. Must "team effort" always get away with the rudeness label and pin it onto the painfully poor patient?
Regards - Mariam
I think there is a buffer of leeway and excuse for the weak to vent their frustration to the powerful through rudeness. And inexcusable for the converse. With power comes great responsibility. Who are the powerful? The experts. Leeway and buffer means also that there are limits.
Article ‘Speaking Up’ For Patient Safety in the Pediatric Emergency Department
Dear Bernard,
Thank you for your kind feedback.
I was thinking similarly.
There have to be reasons to all the rudeness in the healthcare settling especially. They come with liabilities and limitations together with attached power.
Just like all illnesses, immediate "diagnosis" is needed in order to curb any "illnesses" from spreading.
It's good of you to include the "leeway" and "buffer" issues. They give great credence to issues at hand.
Best regards - Mariam
Dear Mariam,
You're welcome and was a pleasure. Some forms of rudeness we can empathize with, because it springs from suffering and helplessness. Other forms we need to eradicate like a disease. I like the contagion metaphor you used- truly we need to curb these forms of rudeness that is prideful and exploitative and unbecoming of professionals.
Best Regards
Dear Bernard,
Truly, I have met personally a very super rude public clinical professor spine specialist who made people wait for hours. There was this referred painful accident spine patient who was rudely discharged in less than 5 minutes.
The super painful patient was seen in wheelchair bending and crying in shame leaving the clinic sadly after paying the hefty payment. All suicidal ideation could be seen in his face though uncertain. True enough minutes after he left, a loud thud was heard outside the hospital. He took his life away but the super rude and super rich professor continues his "salvation" till date.
When I brought up the matter to the hospital, they dismissed it for "lack of evidence" as nobody would wish to be enmeshed with such legal eagle mumbo jumbo. Yet it became a national issue.
So I wrote to the ministry who gave a slap in the professor's arm with lasting warning of revoke licence and name strike off the roll should the next incident occur.
With super intelligent comes humility not rudeness. The professor chose to lead a super rich lifestyle. He forgets or ignores his liabilities. While the dead patient did not choose to meet with accident and rendered himself "worthless" - a life has been lost.
Rudeness does not reign supreme, it wrecks everyone life. The super rude professor is shouting infrequently till date. At least the noise and incidents are minimised if not eradicated fully.
That's the least I could do as rudeness is not a professional ventilating way of bragging, flashing or flaunting your "credentials". It is the licence for humility, decency and empathy to those who choose nothing but is enmeshed with incidents and accidents which they never choose in their lifetime.
Thank you for your compliment, Bernard.
Best regards - Mariam
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