Hello,
I'm trying to understand if psuchiatric satisfaction scale for inpatient are commonly and routinely used in the acute psichiatric unit.
I have attached a recent article that addresses the issue of patient satisfaction with psychiatric care among inpatients. However, I do not believe that this is routinely assessed on acute psychiatric units.
I don't think that this scale is used routinely, however depending upon the institution some other measures are now used to know the patient satisfaction (usually as feedback).
Thank you Stephen and thank you Dusham,
I'm writing a paper about satisfaction in psychiatric inpatient and I'm trying to understand if satisfaction is only a matter of research (as i think reading the literature) or is used in routine daily care as outcome. Here in Italy is not use in common wards
Carlo Alberto
I believe the NHS has implemented the 'friends and family' test as a means of measuring satisfaction with inpatient services
Hello,
In the longstay psychiatric ward we use a satisfaction questionnaire. However, it is home made and it is solely used for administrative purposes. As a team, we do not have feedback of these... which is pitty we already have reported...
Kind regards,
I do not know of the use of such a questionnaire in Israel. Cassie would it be possible to see the 'friends and family' test? Also do you have the ZUF-8, Stephen? Seems like an important and valuable concept though surely it has its limits and dangers, as do student feedback on courses taught. In other words a patient and/or his family being happy with treatment does not necessarily mean the treatment was good.
Thank you all.
Literature say that usually patients are dissafied with information. There is a lack of information, especially with compulsory treatment. At the same timethey are very attentive to relationship and environment.
Please Cassie send also to me the "friend and family"
To clearly measure satisfaction - defining the purpose of inpatient services is a critical starting point and begs the question on who decides and is more challenging with involuntary admissions. The MHCC is developing recovery-oriented practice guidelines which requires a fundamental shift in the way we think about and work with people living with mental health problems and illness and a central the issue of 'expertise'.
There are a growing number of satisfaction scales with an emphasis on measuring what is meaningful and matters to those that rely on services. An interesting element of recovery is promoting co-created knowledge including the development and design of satisfaction surveys.
• Meaningful and Measurable. A collaborative partnership of universities, health, and social care organizations and national stakeholders working to develop meaningful outcome measures that matter. http://meaningfulandmeasurable.wordpress.com/
• Recovery & the CHIME Framework - Measuring hope and optimism, connectedness, identity, empowerment and meaning and purpose. http://knowledgex.camh.net/researchers/areas/sami/webinars/archive/Pages/02252014.aspx
In our unit we routinely use the EssenCES questionnaire to monitor satisfaction with various aspects of teh rehab programme. http://www.ncbi.nlm.nih.gov/pubmed/18229876
We use the Warwick Edinburgh Mental Wellbeing scale as a primary patient rated outcome measure regarding all inpatient stays across our Trust - at beginning and end of admission. This is also used in our community teams and we cross compare performance clinically.
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