What kind of documents are you looking for? I work in Local Police in Mijas(Spain) and could give examples from our documents from our competences.

Usually, in our reports, people explain what happened and there are no fixed questions, but the police that recive the report ask about the important facts to help.

Thanks Jose,

I am looking for a comprehensive questionnare designed to measure many aspects of job of policing from the eyes of the public such as communication, being on the time, etc. 

Community Crime Perception (CCP) is a survey prototype found on line from SurveyShare that gauges community and social concerns relating to police departments from a public perceptional stand-point . They have one survey containing 21 questions about crime and policing perceptions. Example question:

Check out the attached link it may give you some ideas.

In my job we don't have this kind of documents. We have the problem that people only come to the police station when there is a claim against us if there is a penalty for them, or call twice if we have a delay to resolve a problem, but in 9 years working, I only know one case that a girl that came with cookies giving us thanks for a fire in her neighborhood.

We think with this answers from people that there is not an ideal measure for us, so we use internal measure only. We register the time when we receive a call, the time when our units arrive to the place and the time when finish. Also another data for different cases.

Dear Eric and Jose,

Thanks a lot for your interest and responses

No sorry,

Francesca

I think the suggestion of Eric to use CCP will save you a lot of work. However, try to examine the questions and how it fits in your local culture and context. If you need some more input from the local community (in addition to CCP), you can conduct a focus group discussion (FGD) with other stakeholders and get their questions. Usually, once a questionnaire is developed, we pre-test them and get the Cronbach's alpha for reliability.

Thanks Dario

I think the link I provided got  loss some how.. Search the Internet for Community Crime Perception surveys.

I think it is a good idea before you ask the questions to get together a few groups of members of the public and ask them what kinds of questions you should be asking.  In any kind of consumer research you should involve the consumers from the beginning. This includes research design and questions.

I agree with Jennifer.  It's important to first understand what is important to the public and put that into the context of what the capabilities of the police actually are toward the public's expectations.  Many social surveys may not have the types of questions the public thinks is important if your focus is specifically on the police and there may be cultural differences between your site location and that of the researchers who constructed and designed the survey as to what is important to the public. Some measures of competencies, performance or professionalism found in surveys may not be as important to your sample while some that might, could be missed in someone else's constructed survey.  Do you want to measure courtesy, professional appearance, empathy for the victim, the ability to communicate issues and information effectively to a member of the public, like explaining the reason for stopping or searching a citizen, the appearance of diligence, speed of response, visibility, level of fear of crime expressed by public, number of acts of crime and disorder witnessed by respondents?  All of these may or may not be important measures of police performance in your potential sample.  You may be better off constructing a focus group to develop the appropriate performance questions, dry run it with the focus group, and then distribute.  I think you'll be much happier designing your own survey based on the public's input rather than having to make do with a survey that only kind of gets at the heart of the matter you wish to study.

Also, I think that we have to separate different police corps. When people think in police, they have the idea of security and all the items related with it, so this image is well received and they demand it.

Police that works in traffic have a different rol beacuse people associates their job with penalties and don't think about their help in accidents or traffic regulation because this kind of job is not clearly observed.

An unique form that can cover all this aspects is very difficult to elaborate and the knowledge extracted is not real. When people do not have problems, they think that have security but not think that there are police officials that are in road junctions allowing that traffic flows.

I agree with dr. Heley that there are different ways to knowledge discovery.

In this weeks there is a success that is affecting people security perception: the yihadist action in Paris. Is a external fact that changes, in one day, all possible statistics and questionaires when our actions still the same.

The numbers of calls reporting that people have "suspects neighbors" increase, and when we wear bullet-proof vests this insecurity sensation grows.

How to detect this kind of facts is one of the problems for the researchers in this area.

Dear all,

Thanks a lot for your contributions. I am agree with taht we have to take the opinions of public beased on the classification of police work, what I mean is that where they work or what they do as law enforcement really does matter. I am thinking to have generic performance questions regradless of where they work, but alos to have some specfific questions for specific police branch.

I just completed my data collection for my PHD program. There is a section of my research instrument that asked questions on Confidence in police. This will give you an insight. Tell me how to get it over to you.

Thanks Moses, 

Could you please send it to me through my email adress, [email protected]

Thanks in advance

There are many problems with trying to survey public views on policing. Many managerialist  performance measure are outside the control of the police. Thus levels of crime rise and fall through complex social, demographic and economic factors. Police may have an influence but they cannot make crime go down other than through 'gaming behaviour'. The only overall measure that appears to encapsulate a broad range of factors and experience and which changes over time concerns public confidence. The matching factor within the police would be to measure morale.

Public confidence is a measure of performance, reputation and quality of service but balanced against public expectations.

Thanks Allyn. I am totally agree with you that there are many factors regarding police performance outside the police control. I am just trying to looking at police performance from different angels as much as possible

Hi - Look at the article below, we measured citizens perception of police from various angles - might find it helpful.

Article: Determinants of Citizens’ Perceptions of Police–Community Cooperation in India: Implications for Community Policing

Mahesh K. Nalla, Manish Madan

Asian Journal of Criminology 09/2012; 7(4):277-294.

Thanks Manish

You're welcome. We've another study measuring citizen satisfaction with police where we examine role of procedural justice and corruption. It's due to appear shortly in policing: an international journal if you'd be interested to keep an eye on it. Good luck with your study! 

Here are links to English surveys:

http://www.ons.gov.uk/ons/rel/crime-stats/crime-statistics/focus-on-victimisation-and-public-perceptions--2012-13/rpt---chapter-1.html

The PDF shows you the questions

This is for London:

http://discover.ukdataservice.ac.uk/catalogue?sn=7048

The last one is from the survey company MORI

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/115841/horr50-summary.pdf

Best wishes

Allyn

Thanks Allyn

Section 9 of this survey instrument is on police.  This is my PHD survey instrument and have been administered. The result is amazing.

Thanks Moses. I really benefited from this a lot.

Go for pilot study asking open-ended question/s from different segments of society to figure out the elements they consider as satisfactory performance of police.It will help you to construct a more relevant and comprehensive questionnaire within your local and social context.

Thanks Shabana

I am not working on this but I advise you search for the work of Prof. Soji Aremu of the dept. of Guidance and counseling University of Ibadan, Nigeria. [email protected] 

Hi Sedat,

You might want to check out the WHO 2002 report on violence. From this, the article titled: "Characterizing Perceived Police Violence: Implications for Public Health" by

Cooper, Moore, Gruskin,  and Krieger (2004), might be a good resource as it shows how the public and the police use the term "excessive force" differently.

Lee

Thanks Lee