The first step is to argue the existence of a "front line" in the health care work environment. However, this is challenging as there does not appear to be a clear definition of what constitute a health care work environment. Current literature is overwhelmingly focusing on the providers and their welfare.
Are these of any help?:
Rathert, C., & May, D. R. (2007). Health care work environments, employee satisfaction, and patient safety: Care provider perspectives. Health care management review, 32(1), 2-11.
https://pdfs.semanticscholar.org/bd04/efaa2eb65a13d0b2cd2d739c6541baed2f25.pdf
This is the RG link, but not full text:
Article Health care work environments, employee satisfaction, and pa...
Rathert, C., Ishqaidef, G., & May, D. R. (2009). Improving work environments in health care: Test of a theoretical framework. Health Care Management Review, 34(4), 334-343.
Article Person-centered work environments in health care: Preliminar...
Very best wishes,
Mary
Complex subject but look at:
1. Relationship with supervisors, colleagues and clients
2. Amenities at the personal office
3. Resources in the facility where health care providers work
4. Access to IT
and so on
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