Hi all,
I am currently writing my master thesis about the knowledge/competence gap between an IT outsourcer and his client. By this I mean the difference of the IT knowledge and the impact that an IT outsourcing contract has on this. It was quite difficult for me to find sources on this. But luckily, with some help, I managed to find some. I'm also performing a case study on a bank and the collaboration of its IT department and their IT outsourcer. I was wondering if someone has more sources on this topic and perhaps a source in which its mentioned how to measure this?
All the help is welcome!
Sciencedirect.com usually has lots of recent research articles on almost any field and area. I am sure you will find something similar or related to your study there. Measurement can or may depend on the type of industry you are examining, but its your chance to get creative on what you wish to measure eg. Productivity, performance, adaptability, acceptance, satisfaction, service etc. Have fun.
Dear Gino Taveri ,
Look the link, maybe useful.
https://core.ac.uk/download/pdf/54195974.pdf
Regards,
Shafagat
I suggest that you check out some of Genevieve Bassellier's & IZak Benbasat's research, since she has published a few instrument (scale) development papers that identify how to measure business unit managers' IT knowledge and conversely, IT employees' business knowledge. These could be useful scales for your survey research.
Hope this link may help:
Article IS Outsourcing Management Competence Dimensions: Instrument ...
Most of universities in Kenya outsource companies to develop for the student management system despite the fact that they have IT department. Outsourcing is better because the IT company is more specialized.
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