The research study aims to investigate the impact of the COVID-19 and the circumstances which the impact has created such as pandemic situations and the boundaries that are closed between countries. Because of these circumstances, the tourism industry confronted several challenges and issues. So, the research study aimed to identify the challenges and issues with the selected case study which take place in Sri Lanka by performing the interview questions which could support the investigation. And also the research study aimed to investigate the importance of the integration of IT with business processes that contribute to the better and effective enhancement of the business. And the support of an integrated IT system to tackle the challenges and the issues within the organization to gain sustainable competitive advantages specifically in the tourism industry. The past research findings contribute the guidance for the analytical model and research findings that could be used to determine the effect of the knowledge for the seamless integration of information technology in the tourism industry business processes.