Hope you folks can help

I have submitted a manuscript to a journal about 10 months ago (Oct, 2014), and received very little correspondence. I am not even sure if it has been reviewed. I emailed the editor multiple times and two weeks ago I heard they would check the status of my submission. No word yet. I have been very patient, but I am now considering withdrawing my article. Am I doing the right thing? This journal does not have an online submission process and I understand that it is somewhat in turmoil with a change in editors.

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