Measuring digital transformation in public administrations involves assessing various aspects of their digitalization efforts. In my point of view some methods to measure digital transformation in public administrations are:

1. Digital services, processes and documentation: Digital services for citizens and businesses and track the reduction in paperwork and the efficiency gains. This can be measured through website traffic, app downloads, and the utilization of online services like tax filing, permit applications, or social service requests.

2. Digital Inclusion: Evaluate efforts to ensure that digital services are accessible to all citizens, including those with disabilities or limited access to technology.

Measuring digital transformation in public administrations requires a multifaceted approach that considers both quantitative and qualitative indicators.

Although that is a very complex subject with many ways of analysing it, I would refer these points:

1. Availability and Accessibility: By monitoring the availability and accessibility of digital services. Measure website uptime, response times, and compliance with accessibility standards to ensure that services are accessible to all citizens. Importantly, I would especially target those in older demographics as they tend to have more difficulties with digital processes.

2. Data Protection: Data is the gold of the 21st century. Tracking the number of security incidents, breaches, and the effectiveness of security controls is essential as you are handling very important and private information.

3. Process Efficiency: Measure improvements in process efficiency and effectiveness. Evaluate how digital technologies have streamlined workflows and reduced processing times. The digital transformation is the bloodline of saving time, so understanding it and measuring it is crucial.

4. Cost Savings: Check how much money you've saved by going digital. Figure out how much less you spend on paper, staff doing things manually, and the extra costs of running things the old way, now that you've automated and digitized processes.

Hi,

You can also measure the impact by measuring the reduction in service delivery at the counter and the increase in spending on IT services.

In my opinion, it must be seen from the ability of the entire community. digital transformation should not only be used by certain groups. to anticipate that everyone can accept digital transformation, the Government must be prepared to spend money in providing understanding to all levels of society directly. So that the policies made by the Government can be felt by everyone. No one feels left out.

Institutionalizing digital transformation strategies into public administration functions and subsequently measuring these transformations by previously set indicators e.g. wait time, error logs, document recovery etc. You can either be tracking a reduction or an increase.