Narrative artificial intelligence (AI) technologies, especially AI chatbots, are significantly transforming the academic environment of higher education institutions (HEIs) globally. These technologies enhance administrative efficiency, personalized learning, and educational accessibility. The use of AI chatbots allows for faster and more accurate interactions between students and institutions, providing constant support and real-time information. As these technologies evolve, it is expected that the global educational model will shift towards a more flexible and student-centred approach, where AI plays a crucial role in providing personalized educational resources and facilitating autonomous learning.