Hi I have installed GeneMapper Demo but can't run the software and keep getting the message "User privileges insufficient to start a low-level driver. I found a solution at Thermo Fisher website and have followed all the instructions below but still failed. Please help.

https://www.thermofisher.com/my/en/home/technical-resources/technical-reference-library/capillary-electrophoresis-software-support-center/fragment-analysis-software-support/fragment-analysis-software-support-troubleshooting.html

If you received the error message about insufficient user privileges to start low level driver, you are most likely not logged in locally as the Administrator. Reboot the computer, change the domain to the local computer, and log in as the Administrator.Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.To install the necessary driver:

  • Open a browser and go to https://www.ilok.com/#!home.
  • On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
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