Hello, can anyone help me?

When I open cif file with file>open , the software (crystal explorer 21.5) shows error processing CIF:

Error in TEXTFILE:open_new_file_for_write ... error opening new file.

I checked the cif file with CCDC checkCIF and it shows correct, opened Mercury generated cif file from my original cif file and gain the same error. Even I have checked with other version also. I am getting same error

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