As it happens, the critical divide is between the enterprise and its ecosystem, the IT being a part of what is commonly known as enterprise architecture.
That understanding has consequences for enterprise governance (how to read environments and seize opportunities) and systems engineering (how to manage objectives, organization and IT on a continuous basis).
https://caminao.wordpress.com/2014/10/04/empathy2abstraction/
Conference Paper Towards Understanding Requirements Engineering in IT Ecosystems