Over the years, Total Quality Management (TQM) has pervaded the thinking of many higher education managers. This concept is a product of the market ideologies of the 1980s and the corresponding managerialism, which went with them. In that respect are different opinions about TQM, some people see it as a way to achieve competitiveness and some others look it as a management style/fashion. Despite the special features of higher education as a set of activities based on the creation and dissemination of knowledge and understanding, does the rhetoric of TQM work in Higher Education (HE) context? I mean, is there evidence that it is really working? Why or Why Not?
Hi Fausto,
Many thanks for your kind responses!
I will read the relevant documents you referred.
Cheers
There are A quality assurance unit within each college in the universities. Evaluates teacher effectiveness by distributing questionnaires to students.
Total Quality Management (TQM) is a management philosophy, widely used today. This philosophy is based on a series of principles that are converted into criteria according to the management model used by the organization. In my opinion, the principles that underlie TQM are valid for any type of organization (including institutions of higher education) such as "doing it right from the first time" and "continuous improvement". The models of excellence use a management method that is interesting to consider by managers when taking into account: the self-evaluation, the external evaluation and the improvement plan, which is the main element to consider in order to lead the organization in the next period of management. Currently, most of the evaluation and accreditation models for Higher Education use this method to manage the quality of the institutions and undergraduate and postgraduate programs.
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