Dear Sunita Saini

After greeting, I want to thank you about defining this question. This question is completely tangible for me; for I have same concern in my field of expertise in oil and gas sector. First, As we know, the mega projects ,defined in power and energy, have long and complicated value chain. Each part of it has its own customer. For example, In the upstream of aforementioned chained who is your customer? Do Governmental organizations define and out source power projects in your country, India? If yes, you are going to define

Customer satisfaction indexes for this target customer?

Let me give you another ideas. In my country Iran, the final consumers of power products (Water and Electricity) regarding of Power sector downstream are "People".

In a word, This question needs to be more specified in following aspects to define Customer satisfaction indexes.

- Specify Your position in Power sector: Producer of power, Governance Role, Contractor in Power Sector, Client of power project (s), Project owner, Distributors, or any stakeholder in power sector.

- From which sight/angle we should analyze this question?

- Specify the customer and Customer group (Private, Public / Business, Community / Group, Individual / ... )

- Specify exact Segmentation of Power Market if it is necessary.

Best Regards,

M.S.

Good question and informative answers thank you all!

I agree with @Sadeghi. Thanks for the valuable suggestions.

Thanks Leonidas A. Papakonstantinidis for giving broader concept of customer satisfaction. The models you suggested include customer loyalty. But I don't want to encompass the customer loyalty. Please suggest any other index.