Sunita Saini

7 Questions 39 Answers 0 Followers

Questions related from Sunita Saini

Is there some literature where gap between customer expectations and perceptions has been used as customer satisfaction index?

I want to use gap between customer expectations and perceptions as the customer satisfaction index. Should I do it? Please suggest some literature where it has been done so.

03 March 2018 7,059 6 View

Can we consider gap between expectations and perceptions as the customer satisfaction index?

I have only data of gap between customer perceptions and expectations. I need to find out the customer satisfaction. So, can I use gap as the customer satisfaction indicator?

03 March 2018 1,268 3 View

Can we calculate Cronbach's alpha reliability coefficient of a single question?

I think that Cronbach's alpha needs two or more columns for computing the reliability. Therefore, we need answers of two questions from a population. Please suggest whether it is correct or not.

03 March 2018 8,827 0 View

Electricity theft related studies in India?

I want to do survey based study of electricity theft in Indian society. Please suggest some study and reference material in the context of Indian consumers.

02 February 2018 3,429 4 View

Why should we do content validity tests before doing some statistical analysis?

I have done reliablity test. Is it necessary to do content validity test?

02 February 2018 6,327 8 View

How can we examine the attitude of customers towards electricity theft?

I want to study people's attitude towards electricity theft. How should I proceed?

02 February 2018 6,150 4 View

Customer satisfaction indexes in power sector?

Can anyone suggest customer satisfaction indexes being adopted in Indian power sector?

02 February 2018 8,251 4 View