I am doing a project on Employee Relationship Management Practices in Service organizations. Kindly suggest some dimensions and scale for measuring the construct.
Maybe take a look into my Handbook of Management Scales. It is a collection of previously used measurement instruments. What you could do is to search for "relation..." there and check whether these scales fit well: https://en.wikibooks.org/wiki/Handbook_of_Management_Scales
Here are some sources that may be of help
Consequences Of The Psychological Contract For The Employment Relationship: A Large Scale Survey* Journal of Management Studies
Authors
Jackie Coyle-Shapiro,
Ian Kessler
First published: November 2000Full publication history
DOI: 10.1111/1467-6486.00210View/save citation
Cited by: 225 articlesCitation tools
Alternative Approaches to the Employee-Organization Relationship: Does Investment in Employees Pay Off?
Anne S. Tsui1,
Jone L. Pearce2,
Lyman W. Porter2 and
Angela M. Tripoli3
+Author Affiliations
1Hong Kong University of Science and Technology
2University of California, Irvine
3University College Dublin
Abstract
This article describes four approaches to the employee-organization relationship, as defined from the employer's perspective. An empirical study of employees from ten companies found support for the basic hypothesis that employee responses differ under the four types of relationship. In general, employees performed better on core tasks, demonstrated more citizenship behavior, and expressed a higher level of affective commitment to an employer when they worked in an overinvestment (by the employer) or mutual investment relationship than when they worked in a quasi-spot-contract or underinvestment relationship. These results were obtained even after we controlled for several other variables that could affect employee performance and attitudes.
The relationship between workgroup blending and perceived organizational inducements: The mediating roles of tasks and relationshipsAustralian Journal of Management August 1, 2016 41:3 538-562
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Resources for Change: the Relationships of Organizational Inducements and Psychological Resilience to Employees' Attitudes and Behaviors toward Organizational ChangeACAD MANAGE J June 1, 2012 55:3 727-748
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Employee-Organization Exchange Relationships, HRM Practices, and Quit Rates of Good and Poor PerformersACAD MANAGE J October 1, 2009 52:5 1016-1033
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Organizational Citizenship Behavior and Reputation: Mediators in the Relationships Between Accountability and Job Performance and SatisfactionJournal of Leadership and Organizational Studies May 1, 2009 15:4 381-392
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Could you tell me your email to send you the instrument?
You could measure the organizational climate, with Litwin & Stringer Scale.
https://www.researchgate.net/publication/227558978_An_assessment_of_the_Litwin_and_Stringer_Organization_Climate_Questionnaire
Article An assessment of the Litwin and Stringer Organization Climat...
Dear Dr. Dhani,
From my experience as a Healthcare manager and from doing research in Healthcare organizations it has been possible to find that important employée relationship management dimensions in these professional service organisations could be described as different forms of participation between the board, the managers and the employées, which are creating trust in the relations. In professional service organisations the power relations between leadings actors could be critical as a result of potential value collisions between management and the professional empoyées.
Ref. Nordgren 2015, 'Power relations......' in Scandinavian Journal of Public Administration 2015 (19) 1 and Baldacchino 2015, Employee Involvement in The Sage Encyclopedia of Quality and the Service Economy, pp. 196-198.
Kind regards
Lars Nordgren
If staff engagement—including the barriers to it and how it might be driven—is of interest there is Engaging Staff in the Workplace, available at https://www.researchgate.net/publication/254582894_Engaging_Staff_in_the_Workplace. To note in particular, that article reproduces 12 elements of great managing that can be used to survey employee relationship management practices.
Article Engaging Staff in the Workplace
First, can you kindly tell me or us the definition of Employee Relationship Management Practices? I know some Human Resource Management Practices bundled together into HR systems. Perhaps the way how to form an HR system can be applied into the development of Employee Relationship Management Practices.
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