Our objective is to compare and analyze the service quality provided by the courier services. Our target respondents are 50 customers and 50 delivery riders. We tend to analyze the customer and delivery riders' expectations and perceptions towards the courier service to get insight into, how we do an action plan to improve the service quality provided by the couriers. Our SOP 1. demographic profile 2. 1. What is the difference between the quality of service of the selected courier in terms of the following:
1.1 Reliability;
1.2 Responsiveness;
1.3 Assurance;
1.4 Empathy;
1.5 Tangibility;
My problem here is, do we need to address the common demographic profile of customers and Delivery riders.
Using two questionnaires in your research paper could be appropriate, as you are comparing and analyzing the service quality provided by courier services from the perspectives of both customers and delivery riders. Using separate questionnaires for each group will allow you to gather specific and relevant data for your analysis. However, it is important to ensure that the questionnaires are well-designed and aligned with your research objectives. It would also be useful to ensure that the sample sizes for both groups are appropriate to achieve meaningful and reliable results.
Regards,
Yes there could be two questionnaires , but when the data is being compared through hypothesis testing or any other way, the response criteria should be same, like if you are using 5 point likert scale in one questionnaire and you need to compare the response based on both the questionnaires, then 5 point likert scale should be used in both
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