One of my projects involves assessing community perceptions of criminal activity and law enforcement (specifically, US law enforcement). Ideally, I would like to consider more than just satisfaction surveys. Answering the question properly might require a more global approach to include actual behavioral indicators such as home sales, retail sales activity, and so on suggesting satisfaction or dissatisfaction. I am looking for insight on how that might best be done, especially given limited resources. Any articles on that, especially if they offer tools or methodologies, would be helpful.
Maybe you could try using open ended question surveys, and conduct a qualitative content analysis. Using an inductive and deductive approach, come up with the categories and sub-categories to analyse and identify the underlying themes. Look at Kohlbacher; Hsieh, Hsiu-Fang; Shannon, Sarah E for some ideas.
Martin & Cohn (2004) developed the Attitudes toward the Criminal Legal System, a 24-item, 5-point Likert instrument (Psychology, Crime & Law). I have used it twice finding that reliability has been fairly strong (ranging from.88 to .90) in convenience samples of American Midwestern social networks and social work college students in the Midwest and Midsouth. It might serve as a proxy for fear of police.
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