Can anybody suggest me a research survey on consumer complaint behaviour ?

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Celso Augusto de Matos

Dear Sunayna,

Please find one example:

Matos, CA., Rossi, C. A., Veiga, R., & Vieira, V. (2009). Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining. Journal of Services Marketing, 23(7), 462-475.

Sincerely,

Matos, CA

Leona M. Ungerer

Dear Sunayna, please see the embedded link. It appears advisable to determine which product category/service one is interested in.

https://scholar.google.co.za/scholar?start=0&q=Consumer+and+complaint+behaviour+and+survey&hl=en&as_sdt=0,5&as_ylo=2011

Dr Sunayna Khurana

Thank you Leona mam and Celso sir

Alessandro Minelli

Hi Sunayna,

most of the work of Forrest Morgeson is related to your interest (see link)

Best,

Alessandro

https://scholar.google.it/citations?user=EQtirXgAAAAJ&hl=en&oi=sra