please suggest me a research paper and source on study of or analysis of consumer complaint behavior
Dear Sunayna,
Please find one example:
Matos, CA., Rossi, C. A., Veiga, R., & Vieira, V. (2009). Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining. Journal of Services Marketing, 23(7), 462-475.
Sincerely,
Matos, CA
Dear Sunayna, please see the embedded link. It appears advisable to determine which product category/service one is interested in.
https://scholar.google.co.za/scholar?start=0&q=Consumer+and+complaint+behaviour+and+survey&hl=en&as_sdt=0,5&as_ylo=2011
Thank you Leona mam and Celso sir
Hi Sunayna,
most of the work of Forrest Morgeson is related to your interest (see link)
Best,
Alessandro
https://scholar.google.it/citations?user=EQtirXgAAAAJ&hl=en&oi=sra
Instead of checking only the mRNA level, I want to check the active protein level of MMP-1 in Liver tissue from mice. How can I do that?
03 March 2021 1,763 2 View
I want to analyses the proportion of swimming sperm of three species of fish in two salinities. To analyse the proportion of swimming sperm in a Generalized Linear Model, I would use a Binary...
03 March 2021 2,297 3 View
03 March 2021 8,272 1 View
Hi. Please tell me what guidelines should i need to follow for questionaries' type research work in India. It is not hospital based work, we are conduction basic institutional based qualitative...
03 March 2021 2,037 3 View
Hi, I implemented a code to gabor filter cifar10 data but the images after being filtered and stacked are not clear like the original images. I think the problem is in the way I am using the...
03 March 2021 6,317 1 View
i am try to classify the x-ray images. During classification , can i block unwanted images (except x-ray image).
03 March 2021 7,100 1 View
03 March 2021 5,360 2 View
The term miscibility refers to the single-phase state in thermodynamics. I do not mean the compatibility of different components. To determine the miscibility I know several techniques such as...
03 March 2021 4,107 4 View
If the detection range is in ng/ml but the reference range is in ug/ml for a molecule or protein in serum or plasma .how to dilute and what is the initial volume to be taken for quantitative analysis
02 March 2021 7,670 3 View
02 March 2021 5,204 3 View
1. What is the impact of having different scales in a survey? and how can we solve this problem before and after data collection (Literature-based reflection)? Thank you for your time and for...
03 March 2021 2,870 3 View
02 March 2021 3,060 3 View
Hello, The Cranet website does not provide any lead to the data obtained from their multinational survey on HRM practices. Any help on accessing the data would be most appreciated. Thank...
01 March 2021 9,536 3 View
I am currently writing a masters thesis on reasons for occupational stress in the early childhood classroom, and want to include a short survey assessing participants work-related stress levels. I...
24 February 2021 8,678 2 View
Dear distinguish professors and scholars, I have a research in measuring two kinds: think tank capacity and research impact on policy. Can I do two kinds of mixed methods in order to find, "Is...
20 February 2021 6,897 1 View
I am using qualitative research to look at employee motivation. I will use a closed and open ended survey (for biodata information and general views to motivation) and semi structured interviews...
18 February 2021 436 11 View
I plan to do a conjoint survey experiment in which I randomly change attributes of hypothetical job candidates and show two types of potential candidates with different attributes. Then, I ask...
16 February 2021 5,812 1 View
We are conducting survey research on COVID-19 misinformation among students. How can we validate our survey for it to produce valid and reliable data? Also, what statistical tools can we use to...
16 February 2021 678 3 View
Ive started to design the survey with demographics, I have a list of pro-environmental and conservation behaviours which i plan to ask if they have changed since the pandemic. I think i'll use...
15 February 2021 4,204 3 View
Hello, I would need help w.r.t deciding on an approach. I sent out a survey and about 2000 of 15000 recipients completed the survey. Doubts have been raised on accepting the results based on...
15 February 2021 5,585 13 View