Hi Samuel,

I helped public healthcare officials implement balanced score in the past. Here is one source that may help you; http://www.balancedscorecard.org/BSC-Basics/About-the-Balanced-Scorecard

- Best, John

I think the following paper will help. You may want to check it out:

An integrated methodology for putting the balanced scorecard into action

A Papalexandris, G Ioannou, G Prastacos… - European Management …, 2005 - Elsevier

You may refer to the following article which show the integration between lean management and six sigma: Edward D. Arnheiter, John Maleyeff, (2005) "The integration of lean management and Six Sigma", The TQM Magazine, Vol. 17 Issue: 1, pp.5-18

These resources are helpful.

Hi Samuel,

If your research includes the public and voluntary sectors, the following two publications might be of use:

Moullin, M. (2017) Improving and evaluating performance with the public sector scorecard, International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458.

Moullin, M. (2009) Lean and Six Sigma – Can they really be applied to the public sector? Public Sector Executive, May / June 2009.

Links to these articles are available at www.publicsectorscorecard.co.uk

Suggest that you check out the article "Positive Metrics Poor Business Performance: How does this Happen? https://www.smartersolutions.com/orl/Positive-Metric-Performance-Poor-Business-Performance-LINKS.pdf

Let me know if you would like to discuss application of the next generation operational excellence and balanced scorecard methodology.

Check out my Article

Article Using Balanced Scorecards to Manage IT Strategies in Public ...

Interesting.

There are many ways to create a balanced scorecard depending upon the industry, applications and contexts.

The following paper describes one such application.

Article Towards life-cycle measures and metrics