To find the most recent research articles on AI and logistics in after-sales service, I recommend searching academic databases such as IEEE Xplore, ACM Digital Library, Google Scholar, or other specialized platforms. Use keywords like "AI," "logistics," "after-sales service," "predictive maintenance," "inventory management," and similar terms to narrow down your search. Additionally, you can explore relevant conferences and journals in the field of logistics, supply chain management, and AI, such as the International Conference on Logistics and Transport, Journal of Business Logistics, or International Journal of Physical Distribution & Logistics Management.

Thanks Hariharasitaraman S

Dear Reinhard Weber ,

AI is a relatively new experimental technology, yet it seems like it's everywhere and ever-expanding. Wherever you have humans, you can easily find a way to insert AI to improve the overall experience within that particular field or industry. Logistics and customer service are no exceptions.

https://www.integratz.com/blog/7-ways-ai-for-customer-service-has-improved-the-logistics-industry

Regards,

Shafagat

Thanks Shafagat Mahmudova