More and more my post-graduate students embark in projects that ask them to combine digital marketing tools inside a traditional marketing plan.
That is becoming an issue; most of the bibliography available either concentrates on businesses which are 100% digital, or simply looks at digital as "promotion". But i am guiding students in projects where an offline service business needs digital for several effects, even though digital is not the business core. And they stumble when it comes to correctly structure their marketing plan.
websites, for instance, are a feature in more than one section: consumer beavior and segmentation, promotion (SEO, display, etc.), distribution (customer site experience, shopping decision process, e-commerce), relationship marketing (feedback, consumer generated content); and this is only the website, things get way more complex with social media.
But i come from a traditional marketing education; i can visualize a Plan divided in : business plan; marketing plan; a communications plan which makes the Promotion "P" something a lot more complex but still manageable. But if you add a "Digital marketng plan", my structure colapses, I am not able to insert it porperly, since digital affects everything but service delivery.
I would appreciate any help or comments.
Paulo L