Many governments have opted for a digital transformation for their services (e-government), to evaluate the quality of these e-services and the socioeconomic impact of such transformation, a formal procedure is needed. What are the scientifically sound methodologies to perform such impact evaluation
Perhaps construct an instrument that can be applied to respective or relevant goverment departments. The instrument can be built around an applicable theory such as 'Diffusion of Innovation' theory.
There are two possibilities. The first focus is related with What is the real investment that the governments make for improve his KPIs about E-Goverment. On the other hand, the last focus is the people, for instance What is the real penetration internet for citizen home's? What is the real access to mobile data network?
Here are some links
https://data.oecd.org/rd/gross-domestic-spending-on-r-d.htm#indicator-chart
https://datos.bancomundial.org
https://datosmacro.expansion.com
You'll be best served by creating your own assessment but in doing so, you will be required to benchmark performance. You'll first need to identify the various government organizations (i.e. County Auditor) and functions within (i.e. Property Tax) that have been engaged in digital transformation. Further detail on the specific service areas associated with each of these functions will also be required (i.e. Residential Property, Property Description, Assessed Value, Tax Assessed, Amount Owed, Amount Paid, etc....). The organization would then need to assess their capabilities in meeting these functional requirements. The assessments should be focused on, Data Quality, Data Mangement, Data Governance, Security, Data Transformation and Data Rules (Completeness, Validity, Consistency, Uniqueness, Timeliness, Accuracy), Data Lineage. The organization will then need to assess the capabilities and effectiveness of their website using a similar priority and capability calculation that measures the ability to engage the customer base, provide ease of access, security, meet acceptable service levels and provide information to customers that can be directly linked to the "pre-digital" environments capabilities. (You can create/model your tool based on Pugh Matrix or QFD or House of Quality tool.) Website data analytics can be used to create engagement and customer satisfaction dashboards that can be used to measure effectiveness as measured against "pre-digital" customer engagements and costs.
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