Socio-technical systems do not always produce the same results when presented with the same input because of dependence on the human user. Similarly, a system may fail to deliver users and business needs when a contextual understanding of the organizational environment is ignored?
It's true for all software systems that their practicality vanishes when thay are used incorrectrly . Is your question the trivial inversion of this assertion or I am wrong?
Hello Dmitry,
Yes you are right from the perspective of incorrect use. I think the challenge also lies partly with the experience of the user when interacting with the system and partly with changing business needs, and market forces. Although these problems are well-documented, but how to model user experience attributes and effectively implement their evaluation feedback in development is still problematic. This is the major challenge with socio-technical systems as they are non-deterministic.
I don't think that this problem has a solve in general case. For example, if your software is instrumental toolbox for composer that it is impossible to estimate of efficiency for using one by him. It is simple to test (and therefore to determinate) his computer skills but there is no way to test his talent or emotions of music listeners. I think your question should more substantial if you specify the software area.
Good point Dmitry! Lets consider the example of bespoke software then.
- Badges
- Science topic
- Similar topics
- Computer Science and Engineering
- Computer Software