Transport systems are often analysed with speed or vehicle condition indicators (perhaps for control and access to operational data). However, railway stations have different historical contexts but it is the train that is evaluated. How can we measure something to make the experience and time in the railway station more customer friendly?
Dear Ms. Ramírez-Leuro!
You spotted an important topic: system thinking - the transition toward the concept of green, smart cities:
1) Spinosa, A. From the “Green Station” to the “Blue Station”: the role of the renovation of railway stations in the ecological transition of cities. Calculation model and possible measures for mitigation and compensation of impacts.. City Territ Archit 10, 21 (2023). https://doi.org/10.1186/s40410-023-00205-5, Open access: Article From the “Green Station” to the “Blue Station”: the role of ...
2) Hachette, M., L’Hostis, A. (2024). Mobility Hubs, an Innovative Concept for Sustainable Urban Mobility?. In: Belaïd, F., Arora, A. (eds) Smart Cities. Studies in Energy, Resource and Environmental Economics. Springer, Cham. https://doi.org/10.1007/978-3-031-35664-3_14, Open access: Chapter Mobility Hubs, an Innovative Concept for Sustainable Urban M...
3) Müller-Eie, D., Kosmidis, I. Sustainable mobility in smart cities: a document study of mobility initiatives of mid-sized Nordic smart cities. Eur. Transp. Res. Rev. 15, 36 (2023). https://doi.org/10.1186/s12544-023-00610-4, Open access: Article Sustainable mobility in smart cities: a document study of mo...
Please let me claim that the quality indicators should focus on how railway stations facilitate the transition toward smart & green transit hubs.
Yours sincerely, Bulcsu Szekely
Dear Mr Szekely,
Thank you for this answer, I am reading the 3 recommendations.
Best regards
Laura Daniela
Customer experience at railway stations can be assessed through various quality indicators:
Regular surveys, feedback mechanisms, and monitoring these indicators can help railway operators continually improve the customer experience at their stations.
Dear Mr Khalak,
Abararahemad Khalak Thank you for your reply. Do you have a reference paper, conference or document to find these 10 indicators?
All the best,
Laura Daniela
Through excellent customer service.
Secondly, near environment.
Safety of goods and persons
Trains moving according to schedules
Dear Tokunbo Aderemi Ayoola ,
Thank you for your reply. Do you have a reference paper, conference or document to find these indicators?
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