I recommend the balanced scorecard approach. See the attached files. More papers in my ResearchGate.

Dear Analyn,

to find related journal articles and conference papers try with Google Scholar, with appropriate keywords, like

http://scholar.google.com/scholar?hl=en&q=Results-based+AND+performance+management+AND+system&btnG=&as_sdt=1%2C5&as_sdtp=

You can also consider the following books

Richard A Swanson (2007) Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise, 2nd Edition. Berrett-Koehler Publishers. San Francisco, CA, USA.

Michael West (2013) Return On Process (ROP): Getting Real Performance Results from Process Improvement. CRC Press. Boca Raton, FL, USA.

Regards,

Zeljko

Hallo Analyn

Looking for results based PMS is like establishing indicators scientifically. Managing better performance management is like building a mindset in the organization to achieve strategic objectives. The following link will advance your thought:

http://www.ccsenet.org/journal/index.php/ijbm/article/viewFile/12311/9885

In 2007, the Asian Development Bank introduced the Development Effectiveness Review, an annual report by ADB Management that assesses ADB's progress in implementing its long-term strategic framework, Strategy 2020. The review covers all operations financed by ADB's ordinary capital resources and the Asian Development Fund, which is ADB's concessional lending window. The review presents emerging trends and identifies actions for improving corporate performance. All reports prepared to date are at http://www.adb.org/documents/series/development-effectiveness-review.

i suggest European Quality Leader Award or

Georges Borel Awards

we developed a model to evaluate comprehensive performance of state forest institutions. Approach can be applied to all other organisations as well...

Have a look at the Strategic Performance Management book that I wrote in integrating QMS-IMS and PMS

Book Strategic Performance Management System: An Integrated Framework

Conference Paper Triangularization of Qualifications Framework, Planning and ...

Technical Report Developing Strategic KPIs for King Saud University

Have a look at my article  NPV-Relevant Product Description and B2B Marketing Contribution to Value Creation. available in the net in pdf.  I wrote there about controlling based on non-financial and financial value drivers and their reasons.

Ms Pagurayan,

In my personal opinion, your question is too broad because you will end up in too many studies, which may not be of your interest. My humble suggestion is to look for the specific industry you are focusing. This will help you to further follow the trail as studies give ideas and references to further look in your areas of interest. Have a look into Herman Aguinis 'why we hate PM and why should we love it' or many articles by Gerald Feriss (also on RG) and also by Elaine Pulakos 2004, Performance Management: A roadmap for developing, implementing and evaluating performance management systems.

I hope it helps. :)

I have 2 articles on Performance management in Higher Education Context,

they might benefit you.

Interesting question, I am interested to find out some studies evaluating the Results-Based Management in the United Nations system.

you can search for articles dealing with

1. Key Performance Indicator (KPI).

2. SERVQUAL

3- Any tools of performance evaluation or appraisal

Thank you Moyassar Ibraheem Ahmed I will definitely follow the advice. Best