Increasing unexpected healthcare utilisation in developed countries has led to several questions from the stakeholders, especially the health policy makers. Critics say unexpected healthcare utilisation cannot be prevented, while others say unscheduled utilisation can be avoided if adequate measures are put in place.

I believe, if the root cause of unexpected healthcare utilisation is known, there may be significant reduction to the high influx of patients to the health centres.

Question: In your opinion, what are the factors responsible for sudden utilisation of our health centres?

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