I am interested in different tools that have been implemented in real practice for measuring patient experience (not patient satisfaction), for instance in Spain a questionnaire called IEXPAC is widely used: Article Development and Validation of an Instrument for Assessing Pa...
Any other options?
Frequently measured in routine clinical practice, patients’ views are assessed using questionnaire surveys. These were most often administered on paper, either handed out in clinic or posted to patients following attendance at a healthcare provider. New developments in technology, however, mean that surveys can be conducted through SMS messages to patients’ phones, through online surveys, or through the use of handheld devices or kiosks to get real-time feedback, e.g. daily assessments by patients of their care on a ward. Patient experience can also be assessed using interviews or focus groups, methods more commonly used in research because of the costs of routinely collecting and analysing such data. Other sources of feedback on patient experience include complaints and compliments received by medical staff, and feedback from patient groups. Different methods of feedback may draw different pictures: for example, data collected through interviews more frequently result in reports of negative experiences of care when compared with the results of surveys, which have been criticised for producing bland positive responses.
Is this part of the Continuity of Care?
If yes.
a new review about it written by me and will be published very soon.
Kindly, have a look at the review article of
Continuity of Care at the Primary Health Care Level: Narrative Review, please?
Measurement of Relational Continuity
Two main domains can achieve measurement of RC: assessment of affiliation between patient & health care provider(s) and strength of the relationship.
Assessment of Affiliation Between the Patient and Health Care Providers
Assessment of Strength of Relation between Patient & Health Care Providers
Assessment of Affiliation Between the Patient and Health Care Providers
Classically, this can be carried out by questioning the patients about the identity of their regular health care providers or wither they have the same health care provider in each clinic visit of the same facility or same specialist. Currently, such data can be extracted from the HIS or any other electronic medical record system. It is used widely on the PHC level and easy to assess. However, it does not measure the strength of the relationship between patient and health care providers. [[i], [ii]]
[i] Becker, Marshall H et al. "A Field Experiment to Evaluate Various Outcomes of Continuity of Physician Care." American Journal of Public Health, vol. 64, no. 11, 1974, pp. 1062-1070.
[ii] Forrest, Christopher B et al. "Coordination of Specialty Referrals and Physician Satisfaction with Referral Care." Archives of pediatrics & adolescent medicine, vol. 154, no. 5, 2000, pp. 499-506.
Assessment of Strength of Relation between Patient & Health Care Providers
This is measured by many available survey tools, which differ by the complexity of conduction and the extent of details needed to assess the relationship. [[iii]] Among the most commonly used tools are:
Survey questions on the extent of patient – health care provider affiliation: simple can be done by questioning the patients on regular bases or each visit. [[iv]] It can be done through new technology through a satisfaction survey widely implemented in many modern facilities.
o Chao Perception of Continuity Scale. [[v]]
o Alberta continuity of services scale for mental health (ACSS-MH). [48]
o Care Continuity Across Levels of Care Scale (CCAENA). [[vi]]
o Nijmegan Continuity Questionnaire with two versions. [[vii], [viii]]
o Patient-Doctor Depth of Relationship Tool. [[ix]]
o Multi-dimensional Primary Care Surveys can be done by many tools that measure COC's different aspects, including the intensity of the relationship between patients and health care providers such as PCAT, PCAS, and CPCI.
[iii] Ball, Lauren E et al. "Questionnaires That Measure the Quality of Relationships between Patients and Primary Care Providers: A Systematic Review." BMC health services research, vol. 18, no. 1, 2018, p. 866.
[iv] Freeman, George and Per Hjortdahl. "What Future for Continuity of Care in General Practice?" Bmj, vol. 314, no. 7098, 1997, p. 1870.
[v] Hill, Kate M et al. "Measuring Patient-Perceived Continuity of Care for Patients with Long-Term Conditions in Primary Care." BMC family practice, vol. 15, no. 1, 2014, p. 191.
[vi] Liu, Chaojie et al. "Relationship Preferences and Experience of Primary Care Patients in Continuity of Care: A Case Study in Beijing, China." BMC health services research, vol. 17, no. 1, 2017, p. 585.
[vii] Uijen, Annemarie A et al. "Nijmegen Continuity Questionnaire: Development and Testing of a Questionnaire That Measures Continuity of Care." Journal of clinical epidemiology, vol. 64, no. 12, 2011, pp. 1391-1399.
[viii] Uijen, Annemarie A et al. "Measuring Continuity of Care: Psychometric Properties of the Nijmegen Continuity Questionnaire." Br J Gen Pract, vol. 62, no. 600, 2012, pp. e949-e957.
[ix] Zenger, Markus et al. "Validation of the Patient-Doctor-Relationship Questionnaire (Pdrq-9) in a Representative Cross-Sectional German Population Survey." PloS one, vol. 9, no. 3, 2014.
https://www.gavinpublishers.com/articles/review-article/Family-Medicine-and-Primary-Care-Open-Access/continuity-of-care-at-the-primary-health-care-level-narrative-review
This link is about the humble article I point to in my previous answer, where you can find hopefully what you are looking for.
"Continuity of Care at the Primary Health Care Level: Narrative Review"
Regards
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