... This study aims to show the impact of the logistics management on customer satisfaction in small and mid-sized Algerian industrial companies, by interviewing the companies managers and everybody in charge of the logistic process, the interview questions will be based on some literature review issues. ...
Article The impact of the logistics management in customer satisfaction
… To improve customer service and satisfaction, firms must focus on improving both material flow and information flow. Physical logistics flows are part of the process for converting materials quickly into products and thus creates value for customers …
Zhang, Q., Vonderembse, M. A., & Lim, J. S. (2005). Logistics flexibility and its impact on customer satisfaction. The International journal of logistics management.
a logistics service provider has to provide a service in line with the customers' expectations, leading to the appropriate level of customer satisfaction …
Meidutė-Kavaliauskienė, I., Aranskis, A., & Litvinenko, M. (2014). Consumer satisfaction with the quality of logistics services. Procedia-Social and Behavioral Sciences, 110(2012), 330-340.
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships...
Juga, J., Juntunen, J., & Grant, D. B. (2010). Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships. Managing Service Quality: An International Journal.
customer satisfaction is achieved when logistics performances delivered by the supply chain meet customer requirements. To this extent, Robledo (2001), states that customers evaluate service by comparing...
Bottani, E., & Rizzi, A. (2006). Strategic management of logistics service: A fuzzy QFD approach. International journal of production economics, 103(2), 585-599.
Hi Rahul Chauhan , the easiest way I can advise is to search on Google Scholar searching with the keywords and a mix of them and find the most relevant articles to your topic. After that, you should read through the abstracts and conclusions to see if the content is understandable for you and fits your research. Hope this helps.
I am working on the impact of Customer relationship management on firm performance but I am unable to find a suitable Modraitor and mediator for this topic anyone can suggest me suitable med and Mod for this research topic?
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