UPDATE:
This actually occurred because of something the IT department at my institute put into place in order to prevent malicious Word documents from getting through the security.
ORIGINAL: Until today, I have been able to use the Mendeley plugin on Word 2010 to manage my citations. Now, there are a couple of weird issues making the Mendeley Cite-O-Matic non-functional. The 'insert citation' button is not present, I can no longer open Mendeley from word using the 'Open Mendeley' button (but I can open it normally outside of Word), and the 'Style' drop down menu is completely empty. See the attached image.
PLEASE READ BEFORE YOU ANSWER!
I have tried the solution provided in response to a similar question about the Mendeley plug-in simply being deactivated. This solution does NOT work; as you can see from the attached screen shot, the plug-in is activated! Nor does uninstalling and reinstalling Mendeley do anything. Therefore, please do not answer if you are just going to parrot this same response which does not solve the problem. Thank you!
I had the same problem, the solution was to enable all macros in Word : File -> Options -> Trust Center -> Trust Center settings -> Enable all macros
This actually occurred because of something the IT department at my institute put into place in order to prevent malicious Word documents from getting through the security.
I never used it so I can't answer but here is something else you can use. Time to time, download a list of your references as you add more so in case it does down, you have your information saved. https://www.refworks.com/refworks2/
I had the same problem, the solution was to enable all macros in Word : File -> Options -> Trust Center -> Trust Center settings -> Enable all macros
I think this is an institutional problem made by the IT-department. When I sign in my laptop as ''Admin'' the Icon appears gain!
Probably too late now, but I just had the same issue and resolved it by restarting my laptop.
Thanks, Laura, this also worked for me! Followed your steps, restarted Word and the button reappeared where it used to be.
I just happened to have the same problem and try the following steps (as in the attached screenshots) that I solved my problem finally. As above suggested, check the "adds-in" and then click "manage" where you probably could find the same problem as my, that is my Mendeley was disabled (out of no reason and I don't even know I disabled that). So, find the drop-down menu at the bottom and pick the disabled option, then a small window would pop-up and ask you to choose one (Mendeley) to re-activate (or enable), and do that. After that, you would need to restart the laptop and then it finally comes back.
The Alt M approach and Laura's approach did not work for me but a very similar one to Laura's approach did: Word : File -> Options -> Add ins. Then at the bottom, change the "manage" field to "Disabled Items" and click "Go." If your Mendeley add in was somehow randomly disabled like mine, uncheck it such that it is no longer disabled. Restart Word.
I have the same problem. In my case Laura's solution does not work. Alt+M helps me to edit the already inserted citation; however, when I change the citation style, the updates occur only in the Bibliography list, but not in the in-line citations.
I updated Mendeley to the latest version, but it did not help. The plug-in is enabled, re-installation did not help.
I've been using Mendeley for almost ten years, and I feel really disappointed!
ALT+M opens the citation box and places the citation correctly,, but Laura Henckel's directions solved the issue. Thanks to all!
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