We have an iView X HS 1250 SMI eye-tracker System which is not working now. The system was not used in the last 4 months at all and now when we would like to start the measurements, the iViewX program cannot link to the camera. If I go to hardware configuration it says: "Couldn't open camera link connection to C:\Windows\system32\clseremc.dll Please close other application with open connections to the camera.". Another Error message when tried to configure hardware again: "couldn't allocate channel. Please reconfigure the grabber."
Do you have any idea? Do you know whether SMI successor ( https://gazeintelligence.com) provides remote support - e.g via TeamViewer?
Thanks.