Quality of products or services is an essential requirement of consumers !
However, a corporate house who do not bother to maintain quality tend to decline due to loss of reputation and/or regulatory action.
I think quality is a need for both corporate and consumers.
Corporate has a brand image to protect and consumers have a taste need to satisfy.
Quality is an essential requirement especially for companies.
The potential benefits that corporate organizations can achieve through the adoption of a quality management system are many and, regardless of the field of application, can be classified into two macro-categories:
1) Tangible benefits, measurable and attributable to a cost reduction. These include:
- efficiency benefits, attributable to an increase in the quality of processes, and, consequently, to an improvement in the productivity of resources, and to a reduction in their use in solving problems introduced by potential or real non-conformities (CAPA);
- the benefits of effectiveness, such as improving the accuracy and timeliness of processes.
2) Intangible benefits, most difficult to assess.
Are the improvement of the image of the structure, the increase in the level of customer satisfaction, the increase in confidence in the organization and full compliance with regulations.
All corporate demand is a derived demand and hence quality parameter is important. It ids elucidated in the Value Chain Model by Michael Porter. Quality in consumer markets is a perceived attribute. It is not so for business/corporate market and problem identification stage clearly articulates the quality needs in the purchase process.
- Badges
- Science topic
- Similar topics
- Mathematics