Questionnaire to collect the primary data on Customer loyalty on E-commerce and want to propose the Loyalty model.
Dear Phani,
I recommend these papers
http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1197&context=jais
http://www.sciencedirect.com/science/article/pii/S0022435901000653
http://www.emeraldinsight.com/doi/abs/10.1108/13555851011062269
Good luck with your research
you can go through this
Likert-Scale Questionnaires T Nemoto, D Beglar - 2014 - jalt-publications.org
Thanks a lot Hani and Manik sir
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