Dear Community,
I truly appreciate the collaborative spirit of this network, and I’m reaching out for your support on my current research topic: the intersection of Artificial Intelligence (AI) and work characteristics.
I am preparing a literature review and am particularly interested in studies, frameworks, or theoretical approaches that explore how AI influences various dimensions of work, such as task complexity, autonomy, job satisfaction, or skill requirements.
To narrow down the scope, I am focusing on generative AI (e.g., tools like ChatGPT, DALL·E, etc.).
If you have come across relevant studies—be they empirical, theoretical, or conceptual—I would be incredibly grateful for references or recommendations.
Thank you so much for your help!
Leon
PS: Interesting paper for AI usage and autonomy I came across by Zhang et al. 2025.
Zheng, S., Guo, Z., Liao, C., Li, S., Zhan, X., & Feng, X. (2025). Booster or stumbling block? Unpacking the ‘double-edged’ influence of artificial intelligence usage on employee innovative performance. Current Psychology. https://doi.org/10.1007/s12144-025-07358-1
Dear Leon Luca Albert Vahlkamp ,
New AI tools have the potential to change the way workers perform and learn, but little is known about their impacts on the job. In this paper, we study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14% on average, including a 34% improvement for novice and low-skilled workers but with minimal impact on experienced and highly skilled workers. We provide suggestive evidence that the AI model disseminates the best practices of more able workers and helps newer workers move down the experience curve. In addition, we find that AI assistance improves customer sentiment, increases employee retention, and may lead to worker learning. Our results suggest that access to generative AI can increase productivity, with large heterogeneity in effects across workers.
https://www.nber.org/papers/w31161
Regards,
Shafagat
I found a more recent paper (Wang et al., 2025) that changed my idea of generative ai. Basically, I am interested in conversational agents that are ai-enabled. Adjusting search strings to conversation agents reveal more relevant literature as generative ai.
Wang, W., Hackett, R. D., Archer, N., Xu, Z., & Yuan, Y. (2025). Will AI-enabled conversational agents acting as digital employees enhance employee job identity? Information & Management, 62(2), 104099. https://doi.org/10.1016/j.im.2025.104099
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