Hi,
May be this Source can help you!
Kaplan R. S. et D. P. Norton (1996), The balanced Scorecard, Harvard business
School Press, p.21
Regards,
Hi,
Logically the decisions makers understand money language
so, i think the best tool are quality costs measures
Dear Arvind,
since you talk about a specific performance measurement (PM) framework, my question to you is: what kind of measurements are you interested in analyzing? This means: what kind of decision you want to make with the help of these measurements and who should make this decisions?
Answering to these questions will help you define what decision level your measurements or KPIs should serve and what kind of data you need to gather in order to build them.
When talking about PM in manufacturing, you might want to measure something
- at machine or cell level, which look at very short time horizon, in some case a real-time, to-be made decision, up to
- the strategy level, which look at 3-10 -year time horizon
Having these points being answered will help you find more precise indications about the most suitable framework for your case.
Best wishes
Ilaria
Dear Arvind,
Beside Kaplan and Norton the works of Jürgen Weber from WHU Koblenz Vallendar are highly respected at least in the German speaking community - his theme is that performance measures should be "purposeful" and therefore carefully selected with a specific aim in mind.
However, if you need just a selection of highly recommended and/or heavily used performance measures you will find them easily when you have a look at supply chain / logistics industry associations like CSCMP or APICS (SCORE Model), or VDI (Association of German Engineers, http://www.vdi.eu/, google for VDI 4400...)
This is no specific performance measurement framework for manufacturing industries. This is because each manufacturing sector has their performance measures. However, productivity, price recovery and profitability can be used to evaluate any manufacturing system.
what about Data Enveopment Analysis (DEA)? I'm working on performance measurement using DEA for manufacturing industries.
Yes, there are many el-carte performance measurement, frame work such as reliability, life-cycle cost and other lean-type metrics are available for manufacturing industries?
However, I believe a well-orchestrated process, not just a program, is required to achieve corporate goals and objectives. Optimization is often a balancing act. It is the balance between the goodness of products and services to the process and methodologies that are expended to produce them.
The following paper describes a heuristic-based model for optimizing key performance measures based on a set of eight distinctive indicators including reliability, life-cycle cost and other measurements. Take a look.
Article Model for optimizing performance based on reliability, life-...
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