May this article help you https://blog.rwth-aachen.de/designthinking/2016/01/22/human-robot-interaction-and-the-four-sides-model-by-f-schulz-von-thun/

Thanks Mohammed Tawfik . it might be a good start.

Good question

Hi Olga, the media synchronicity theory by Dennis & Valacich might be exciting and interesting for your question. The approach comes from interdisciplinary group research in the context of organizations or companies.

Here are some references:

Daft, R. L., and Lengel, R. H. 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science (32:5), pp. 554-571.

Dennis, A. R., and Valacich, J. S. 1999. "Rethinking Media Richness: Towards a Theory of Media Synchronicity," in Proceedings of the 32nd Hawaii International Conference on System Sciences, Los Alamitos, CA: IEEE Computer Society Press, Volume 1.

Dennis, Alan R.Fuller, Robert M.Valacich, Joseph S. 2008. "Media, Tasks, And Communication Processes: A Theory Of Media Synchronicity." MIS Quarterly (32:3), pp. 575-600.

Thanks a lot Christian Filk ! These are very helpful references that I will most certainly include in my "managing cooperation processes" course :)

Dear Olga, thank you very much for your answer. Perhaps the following essay (in German) could be of interest to you: "Media Supported Knowledge Communication in Groups - Theoretical Approaches and Practical Applications". Here ist the link:

https://www.researchgate.net/publication/357737782