Some studies have claimed digitalisation can be the key towards ending issues of disputes on construction projects. What is your take on this, considering that dispute arises from diverse areas of construction project delivery and from different construction participants?
I don't think that digitalisation alone is the key solve the problem of dispute. It will surely help, but, because they are only tool design to assis project managers in their tasks, you face the reality of "garbage-in, garbage-out". Meaning that if you don't know how to properly use that tool, you risk ending up with a dispute anyway.
Digitization can certainly partially solve some problems. In particular, the coordination of the parties involved is easier. Errors can be detected earlier and solved faster. But digitization will not be the silver bullet for all problems.
But it will certainly contribute to increasing efficiency and reducing costs. I am not the specialist in construction, but I know that a cost reduction of more than 10% (very conservative) is usually achieved in manufacturing industry projects. But it is not just the efficiency increase that has to be considered. If you also integrate the customer with your digitization project, you also have a competitive advantage.
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