for my quantitative method i need to find the average level of engagement and also border line betwen engaed and disengaged employee ,how should i count values from 1 to 5?
The responses in a Likert-scored item are considered to be ordinal, which means that have a rank order. Hence, the middle option in the scale should be scored 3, to indicate that it is more than 2 and less than 4.
Is it correct to give "3" point for the "Im undecided". Because your are "undecided" and you give high point by giving 3. can we use another word instead of undecied? What do you think?
A "neutral" response of 3 on a 5-point scale is not really the same as undecided. The classic approach with this kind of item is not to give an "undecided" option, but to record that if it is what the respondent requests.
Better to go for median split analysis, by theorizing high engagement and low engagement..
