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The experimental participatory method was used to visualize how people with disabilities acted within the physical environment of urban public transportation and their perception of information and communication technologies to access the service.
For this purpose, tests were coordinated with several users with various types of physical and sensorial disabilities (deaf and dumb individuals, blind, wheelchair users and disabled in lower extremities, which prove to be the most frequent users in the transport system); complying with the fundamental provision incurred by at least one with some type of disability different from the other, to test them from three scenarios in a sample of 10 participants. The first experiment consisted of asking the participants to go to Metrobus urban public transport from their homes to the final destination in an autonomous way. In the second experiment, participants were given a technological instrument of information and communication from two media: Mobile applications and internal information subsystems in transport to fulfill the same action. Finally, an experiment was proposed in which the participants inside the vehicle with the granted instruments, would find themselves with ergonomic spaces to their needs distributed for their particular comfort and safety; and they would not go down until they reached their various destinations.
The experiments were recorded using digital cameras on board the Metrovía and analyzed to determine the components of the task that caused difficulties. In particular; the time to complete the tasks, the number of disadvantages inside and outside the vehicle, the number of attempts recorded in each travel phase and finally the conditions measured by the weather factor. Having incurred the experimental component of the research, the participants were invited again to receive the activity completed in the three action scenarios. They then engaged in in-depth semi-structured surveys and interviews on issues related to their experience with the Metrobus urban public transport system. These data were recorded, transcribed and then synthesized using standard qualitative methods [5] [6]. The names of interviewees have been anonymous, using the pseudonyms of your choice. Qualitative research does not look for a statistically representative sample but seeks to explore in depth the experiences of people and the meanings associated with those experiences [7] [8].
They proceed with the structure of quantitative methodology from data collected in the experimental participatory method, by use of Mental Modeler. Studies of travel behavior are important for several reasons, for example, to reduce both energy consumption related to travel such as physical barriers and their representation in users with disabilities.
For decades, there have been several attempts to influence the behavior of unsustainable travel of people towards more sustainable ways. However, recently, it manifests how these studies can be implemented effectively and efficiently to develop and support the deeper understanding of the root causes of the trip indicates the reasons and inclinations of people, and complete information on the behavior of individuals, for that the use of ''Cognitive Fuzzi Maps'' [9] through the use of the Mental Modeler platform gives an answer in decision-making on transport policies in understanding the needs of people in a better way, consequently, will help them update different policy formulations and implementations.
At the end two scenarios will be obtained; understood by the reality and the estimation of statistical data that will help in the best development of the proposal through the analogy and its application in the technological ergonomic model to be proposed.