23 January 2016 2 6K Report

According to Cornelissen & Thorpe, an image is an immediate set of meaning inferred by a subject in confrontation or response to one or more signals from or about an institution (Cornelissen & Thorpe, 2002). Basically, it is the net result of the subject's beliefs, ideas, feelings and impressions about an institution at a single point in time. Consensus has been built that an organizational image can only be held or assessed by its stakeholders or constituents. An image is a result of how signals or messages emitted by organizations are interpreted over time by stakeholders.

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