How to Develop is the process of CRM in the Army? According to the example soldiers can be client. Need the clients be segmented by rank or responsibility?
Dear Miklós Bélavári,
Look the link, may be useful.
https://www.army.mil/aps/09/information_papers/risk_management.html
http://www.globalsecurity.org/military/library/policy/army/fm/5-19/fm5-19.pdf
Regars, Shafagat
Crew resource management or cockpit resource management (CRM) is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit. CRM training encompasses a wide range of knowledge, skills, and attitudes including communications, situational awareness, problem solving, decision making, and teamwork; together with all the attendant sub-disciplines which each of these areas entails. CRM can be defined as a management system which makes optimum use of all available resources—equipment, procedures and people—to promote safety and enhance the efficiency of operations. CRM is concerned with the cognitive and interpersonal skills needed to manage resources within an organized system, not so much with the technical knowledge and skills required to operate equipment. Either the primary goal of CRM is enhanced situational awareness, self awareness, leadership, assertiveness, decision making, flexibility, adaptability, event and mission analysis, and communication.
For more details , you can visit the following link:
https://en.wikipedia.org/wiki/Crew_resource_management
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