I share the same with Dr. Balakrishnan, that soft skills are skills associated with a person’s ‘EQ’ (Emotional Intelligence Quotient), the cluster of personality traits, social elegance, communication, language, personal habits, friendliness, and optimism that represents the characteristics of a person’s relationship with other people. Equally well, it stands for a person’s work ethic, attitude, communication skills, emotional intelligence and a lot of other personal attributes.

Thank you